Shipping policy
Thank you for supporting International Women's Club! Whether you purchased merchandise from our online store, received a donor thank-you gift, or are tracking a program-related delivery, this policy outlines our shipping practices, timelines, and procedures.
1. Order Processing & Handling
- Processing Time: Orders are typically processed within 3–5 business days (Monday through Friday, excluding federal holidays and office closures).
- Cutoff Time: Orders placed after 2:00 PM AST will begin processing the next business day.
2. Shipping Methods, Carriers & Delivery Times
We ship packages via Local Courier (Uber or PedidosYa). Standard delivery will be ready in 1-2 business days.
3. Shipping Rates
Shipping is a flat rate of $250 pesos.
4. International Shipping
We do not offer International Shipping at this time.
5. Order Tracking & Status Updates
Once your order leaves our facility, you will receive a shipping confirmation via text message containing your courier's information and a link to trace your package.
6. Missing, Delayed, or Damaged Packages
- Marked as Delivered, Not Received: If your tracking status shows "Delivered" but you cannot locate the package, please check with neighbors, building reception, or local postal carriers. If it does not turn up within 48 hours, contact us at treasurer@iwcsd.org.
- Damaged in Transit: If your item arrives damaged, please take photos of the package and the damaged goods within 48 hours of delivery and email them to us so we can file a claim and send a replacement.
- Incorrect Addresses: Please double-check your shipping address at checkout. International Womens Club Inc is not responsible for packages delivered to incorrectly typed or incomplete addresses provided by the user.
7. Contact Us
If you have any questions or concerns about your shipment, please reach out to our team:
- Email: treasurer@iwcsd.org
- Phone: 809-420-1880
- Hours: Mon–Fri, 9:00 AM – 5:00 PM